Privacy Policy

Welcome to CasinoCasInova (“we,” “us,” or “our”), operating at casinocasinova.co.uk. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our online casino services in the United Kingdom. By using our website and services, you consent to the practices described herein. If you do not agree with this policy, please do not use our services.

1. Data Controller

CasinoCasInova is the data controller responsible for your personal data. Our registered address is [Insert Company Address], United Kingdom. For any privacy-related enquiries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • Telephone number
  • Postal and billing address
  • Date of birth and gender
  • IP address and device/browser information
  • Account registration details and preferences
  • Transaction history including deposits and withdrawals
  • Usage data such as login times, gameplay patterns, and location (where permitted)
  • Communications you send to us (via chat, email, or forms)
  • Identity verification documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
  • Special category data you voluntarily provide, such as health or ethnicity, for responsible gambling support
  • Data from third-party sources for fraud prevention, credit checks, and responsible gambling compliance

3. How We Use Your Information

Your personal data is used for the following purposes:

  • To create, manage, and secure your account
  • To verify your identity and age in compliance with UK Gambling Commission requirements
  • To process deposits, withdrawals, and payments securely
  • To comply with legal and regulatory obligations, including AML and responsible gambling laws
  • To send important service-related notifications and updates
  • To operate promotions, competitions, and loyalty programmes
  • To send marketing communications, only with your explicit consent
  • To personalise your experience on our platform
  • To analyse and improve our services, including site functionality and security
  • To detect, prevent, and investigate fraud, money laundering, or other criminal activities
  • To compile anonymised statistics and reports for business purposes

4. Legal Basis for Processing

We process your personal data lawfully under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, relying on one or more of the following bases:

  • Your consent, where you have given it for specific processing activities
  • Performance of a contract between you and CasinoCasInova
  • Compliance with legal obligations imposed on us by UK gambling and financial regulations
  • Our legitimate interests, provided these do not override your fundamental rights and freedoms

5. Retention of Your Data

We retain your personal information only as long as necessary to fulfil the purposes outlined above and to comply with applicable laws. Typically, this means your data will be kept for up to five years after account closure or last activity. Certain records, such as those related to self-exclusion or unresolved disputes, may be retained for longer periods as required by law.

6. Marketing Communications

We will only send you marketing messages if you have opted in to receive them. You can withdraw your consent or update your preferences at any time via your account settings or by using the unsubscribe link in our emails. We may also send occasional service-related messages which do not require your consent.

7. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Enable essential site functionality and security
  • Remember your preferences such as language and currency
  • Analyse site usage and improve performance
  • Deliver personalised advertising based on your interests

You can manage cookie preferences through your browser settings; however, disabling essential cookies may affect site functionality.

8. Sharing and Transfer of Your Data

We may share your personal data with:

  • Service providers such as payment processors, software vendors, and hosting providers
  • Regulatory authorities including the UK Gambling Commission and law enforcement agencies
  • Fraud prevention, credit reference, and identity verification agencies
  • Our corporate group companies for internal administration
  • Other third parties with your explicit consent

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

9. Security of Your Data

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Privacy Rights

Under UK data protection law, you have the right to:

  • Be informed about how your data is used
  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data where lawful and appropriate
  • Restrict or object to certain types of processing
  • Receive your data in a portable, machine-readable format
  • Withdraw your consent at any time without affecting prior lawful processing
  • Object to decisions based solely on automated processing that significantly affect you

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to protect your privacy.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The latest version will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Raising Concerns or Complaints

If you have any questions or concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable players. If you feel you need support or advice, please visit BeGambleAware, an independent organisation providing confidential help and guidance.

Last updated: June 2024