Responsible Gaming at CasinoCasInova

Welcome to CasinoCasInova, where your safety and enjoyment are our top priorities. Gambling should always be an entertaining pastime, but we recognise that for some, it can become problematic and affect everyday life. We are committed to fostering a secure environment and providing practical tools and support to help you maintain control over your gaming activity.

Your Responsible Gaming Toolkit

To empower you in managing your gambling responsibly, we offer a comprehensive suite of in-account features designed to keep your play safe and enjoyable:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account. This helps prevent overspending and keeps your gambling within affordable boundaries.
  • Wager and Loss Limits: Define the maximum amount you wish to stake or lose over a selected period, enabling you to control your betting activity effectively.
  • Session Timers: Decide in advance how long you want to play and receive a reminder once your session time has elapsed, helping you avoid extended play beyond your intentions.
  • Time-Outs and Self-Exclusion: If you feel the need to take a break, you can pause your account for anywhere between 24 hours and 30 days. For longer-term breaks, self-exclusion options are available upon request.
  • Permanent Account Closure: Should you choose to stop gambling entirely, you can request permanent closure of your account at any time.

Recognising the Signs of Problem Gambling

Gambling should always be a source of enjoyment. However, if you notice any of the following behaviours, it may be time to reassess your gambling habits and seek support:

  • Trying to recover losses by gambling more (chasing losses)
  • Borrowing money or selling possessions to fund gambling
  • Spending more time or money on gambling than originally planned
  • Neglecting work, school, family, or social commitments due to gambling
  • Experiencing conflict with friends or family about your gambling
  • Using money needed for essentials such as rent, bills, or groceries to gamble
  • Constantly thinking about gambling or planning the next wager

If you identify with any of these signs, we strongly encourage you to pause your play, use our responsible gaming tools, and seek professional advice.

Best Practices for Safe Gambling

  • Always set a loss limit before you start playing and stick to it.
  • Remember that gambling is a form of entertainment, not a way to make money.
  • Never gamble with money you cannot afford to lose, including borrowed funds.
  • Take regular breaks and avoid long, continuous gambling sessions.
  • Balance gambling with other hobbies and social activities to maintain a healthy lifestyle.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Use only disposable income for gambling, never money allocated for essential living expenses.

Assess Your Gambling Habits

If you are unsure about your gambling behaviour, we offer an anonymous self-assessment quiz available within your account. This tool can help you gain clarity on your habits and identify if you may be at risk.

For personalised support, you can contact our dedicated Responsible Gambling Team at [email protected] or use our Live Chat service, which is available 24/7.

Account Closure and Self-Exclusion Options

  • Temporary Self-Exclusion: Suspend your account access for a minimum of 24 hours up to 30 days to take a break from gambling.
  • Permanent Self-Exclusion or Account Closure: Request a permanent block or closure by contacting our Customer Support team via email or Live Chat.
  • Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
  • Reactivation Policy: Accounts closed for reasons unrelated to problem gambling may be reviewed for reopening. However, we reserve the right to refuse reactivation if it is deemed in the best interest of player safety.

Protecting Minors

CasinoCasInova strictly enforces the legal requirement that no one under the age of 18 is permitted to gamble. To help protect children and young people, we recommend the following:

  • Use parental control software such as Net Nanny or Qustodio to block access to gambling sites.
  • Keep your login credentials and payment details secure and out of reach of minors.
  • Always log out of your account when leaving your device unattended.
  • Disable password autofill features to prevent accidental access.

For broader information on child internet safety, please visit the Better Internet for Kids website.

Support and Help for Gambling Addiction

If you or someone you care about is struggling with gambling addiction, professional help is available. We encourage you to reach out to the following UK-based organisations:

  • GamCare – Provides free information, advice, and support for problem gambling.
  • BeGambleAware – Offers confidential advice and practical support to help you gamble responsibly.
  • Gamblers Anonymous UK – Peer support groups for individuals affected by gambling addiction.

Additionally, you can download BetBlocker, a free tool that helps block access to gambling sites across all your devices.

For confidential support at any time, please contact us at [email protected].

Our Commitment to You

CasinoCasInova operates under the strict regulations of the UK Gambling Commission to ensure fair, safe, and responsible gaming. We continuously review and update our responsible gambling policies to align with best practices and legal requirements.

Remember, gambling should always be fun. Please play responsibly, stay in control, and do not hesitate to ask for help if you need it.