Terms and Conditions of Use

Last Updated: 28 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the Casinova website located at casinocasinova.co.uk (“the Website”), and all services provided by Casinova (“we”, “us”, “our”).

1.2 By registering an account or using any part of the Website, you confirm that you have read, understood, and accepted these Terms together with our Privacy Policy, Responsible Gambling Policy, and any other related documents.

1.3 If you do not agree to any part of these Terms, you must not use our Website or services.

2. Definitions

  • Player/User/You: Any individual who registers or interacts with the Website.
  • Account: Your personal profile registered on the Website.
  • Games: All casino games, live casino, and other gambling products offered.
  • Operator: Casinova Ltd, the company licensed and regulated by the United Kingdom Gambling Commission.
  • Bonus: Any promotional reward including bonus funds, free spins, or other incentives.

3. Eligibility

3.1 You must be at least 18 years of age or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2 It is your responsibility to ensure that online gambling is lawful in your location before accessing the Website.

3.3 Employees of Casinova Ltd, its affiliates, and their immediate family members are prohibited from registering or playing.

4. Account Registration and Security

4.1 Each individual may hold only one Account. Multiple accounts per person, household, IP address, or device are prohibited.

4.2 You must provide accurate, complete, and current personal information upon registration, including full name, date of birth, address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.

4.4 We may require you to verify your identity at any time by submitting documents such as a passport, utility bill, or proof of payment method in compliance with UK Gambling Commission regulations.

4.5 Providing false or misleading information may lead to Account suspension or closure and forfeiture of winnings.

5. Deposits and Payments

5.1 All deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply as detailed in the Banking section on the Website.

5.3 Casinova does not charge fees for deposits; however, your payment provider may apply charges.

5.4 We do not offer credit or loan facilities; all funds deposited must be your own.

5.5 Deposits are strictly for wagering purposes. Suspicious or irregular transactions may result in Account review or suspension.

6. Withdrawals

6.1 Withdrawals will be processed using the same payment method used for deposits, where possible.

6.2 Withdrawal limits apply as per the Banking section.

6.3 Verification of identity and source of funds may be required before processing withdrawals.

6.4 While we strive to process withdrawals promptly, we are not responsible for delays caused by third-party payment providers.

6.5 To close your Account and withdraw your full balance, please contact Customer Support.

7. Account Inactivity

7.1 Accounts with no login activity for six (6) consecutive months will be classified as inactive.

7.2 Inactive Accounts with a positive balance may incur a monthly administrative fee, with prior notification.

7.3 Accounts with zero balance may be closed after extended inactivity.

7.4 Dormant Accounts can be reactivated by contacting Customer Support.

8. Responsible Gambling

8.1 Casinova is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

8.2 If you believe you have a gambling problem, please use these tools or contact our support team for assistance.

8.3 Additional help and advice are available from the UK Gambling Commission and organisations such as GamCare.

9. Prohibited Conduct

9.1 The following activities are strictly prohibited:

  • Fraudulent or collusive behaviour
  • Using bots, scripts, or any automated tools
  • Manipulating or cheating in Games
  • Creating multiple Accounts
  • Using VPNs or proxies to bypass geographic restrictions
  • Sharing Accounts or allowing third-party access

9.2 Breaches may result in Account suspension, closure, and forfeiture of winnings.

10. Bonuses and Promotions

10.1 All bonuses and promotions are subject to specific terms and wagering requirements, available on the Promotions page.

10.2 Abuse of bonuses, such as multiple Account creation or collusion, is prohibited.

10.3 We reserve the right to withhold, revoke, or cancel bonuses and winnings if abuse or technical exploitation is suspected.

10.4 Bonuses may have expiry dates and game restrictions.

11. Game Fairness and Integrity

11.1 All Games use certified software with Random Number Generators (RNGs) to ensure fairness and are regularly audited.

11.2 We reserve the right to void bets or winnings resulting from technical faults or breaches of these Terms.

12. Limitation of Liability

12.1 We shall not be liable for any loss or damage arising from your use of the Website, including but not limited to technical failures, delays, or interruptions.

12.2 You play at your own risk. Our maximum liability is limited to the value of your most recent deposit.

12.3 We are not responsible for content or security of external websites linked from our Website.

13. Privacy and Data Protection

13.1 Your personal data is processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).

13.2 We implement industry-standard security measures to protect your data.

13.3 For full details, please refer to our Privacy Policy.

14. Intellectual Property

14.1 All content, trademarks, logos, and materials on the Website are owned by Casinova Ltd or its licensors.

14.2 You may not copy, reproduce, or modify any content without prior written consent.

15. Complaints and Dispute Resolution

15.1 For any complaints, please contact our Customer Support team in the first instance.

15.2 We aim to resolve all disputes fairly and promptly.

15.3 If unresolved, complaints may be escalated to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

15.4 All complaints must be submitted in writing.

16. Amendments

16.1 We reserve the right to update or amend these Terms at any time.

16.2 Significant changes will be communicated via the Website or email.

16.3 Continued use of the Website after changes indicates acceptance of the revised Terms.

16.4 It is your responsibility to review these Terms regularly.

17. Contact Information

For assistance or to exercise your rights under these Terms, please contact us:

By registering and playing at Casinova, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

For more information on responsible gambling and licensing, please visit the UK Gambling Commission website.